Privacy Policy
Effective Date: 28 March 2025
At The Squeak Shack, we care about your privacy as much as we care about your pets.
This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us — whether through our website, by phone, or via messaging platforms.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Squeak Shack is a small animal boarding service based in Chalfont St. Peter, Buckinghamshire, UK.
We provide calm, personalised care for rabbits, guinea pigs, hamsters, and mice in a secure, home-based setting.
Contact Details:
Phone: +44 78723 36794
Email: saskia@thesqueakshack.co.uk
Location: Chalfont St. Peter, Buckinghamshire, UK
We are the "data controller" responsible for your personal data.
2. What Personal Data We Collect
We may collect and process the following personal data:
- Your name
- Contact details (email address, phone number, WhatsApp number)
- Enquiry details (e.g. pet type, care needs, preferred dates)
- Any emergency contact info (if provided during arrangements)
- Technical data, including anonymised usage data via cookies (see Section 6)
We do not collect sensitive personal data unless directly relevant to your pet’s wellbeing (e.g., medical instructions for pet care).
3. How We Collect Your Data
We collect your data when you:
- Send us an email
- Submit our contact form
- Call us or click our phone button
- Message us via WhatsApp
- Browse or interact with our website
- View or click our Google Business Profile link
We do not use online booking systems or collect payment details via our website.
4. Why We Use Your Data
We use your information to:
- Respond to your enquiry
- Provide personalised small pet boarding services
- Communicate with you before, during, or after a stay
- Keep basic records for insurance or tax purposes
- Improve our website and services using anonymised analytics data
We do not use your data for marketing or share it for advertising purposes.
5. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
- Consent – When you contact us voluntarily or agree to provide information
- Contract – To provide or discuss pet care services
- Legal obligation – To meet tax, insurance, or regulatory responsibilities
- Legitimate interests – To operate and improve our small business and website
6. Cookies and Analytics
We use cookies and similar technologies to support website functionality and gather anonymised insights into how the site is used.
These include:
- Google Analytics – Tracks visitor numbers, page views, and general usage (IP addresses are anonymised and not stored)
- Google Search Console – Helps us monitor search performance and fix site issues
- Google reCAPTCHA – Protects our contact form from spam and bots by checking your browser and device signals
- Facebook & Instagram Share Buttons – Enable sharing and may use third-party cookies (subject to their own policies)
We use only essential and anonymised analytics cookies — no personal data is collected for tracking or advertising.
You can manage or disable cookies in your browser settings at any time.
Please read our Cookie Policy for full details.
7. Data Storage and Security
We store your data securely using trusted tools and systems, including:
- Secure email providers
- Password-protected devices
- Webflow-hosted secure contact form tools
We retain personal data only as long as needed to fulfil your request or meet legal obligations (e.g. up to 6 years for tax records).
We take reasonable steps to ensure your data is kept private and secure.
8. Sharing Your Data
We do not sell, rent, or trade your data.
We may share your data only in the following limited circumstances:
- With trusted service providers (e.g. Google, Webflow) for analytics or site functionality
- With a vet or emergency contact, if required for your pet’s safety
- With legal authorities if we are required to do so by law
All third-party tools are expected to comply with data protection laws and only use your data as necessary.
9. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data (where applicable)
- Object to or restrict how we process your data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Contact Details:
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
To exercise your rights, contact us using the details in Section 1.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate or comply with legal requirements.
The most current version will always be available on our website.
